Privacy Policy

Last updated: March 2026

This Privacy Policy explains how Atelier Pet Store ("we", "us", "our") collects, uses, and protects your personal data when you visit atelierpetstore.com or place an order with us. By using our website, you agree to the practices described below.

1. Who We Are

Atelier Pet Store is an online pet supply store. You can contact us at [email protected] for any privacy-related questions.

2. What Data We Collect

We collect the following personal data when you place an order:

Name and email address — to confirm your order and send shipping updates.
Shipping address (country, city, postal code, street address) — to deliver your order.
Phone number (optional) — required by some carriers for delivery.
Payment information — processed securely by Stripe. We never see or store your full card details.

We also collect data automatically when you browse our website:

Cookies and usage data — via Google Analytics/Ads and TikTok Pixel (only with your consent).
Session data — a temporary cookie (ps_sid) to remember your shopping cart. No personal data is stored in it.
Country preference — a cookie to remember your selected shipping country and currency.

3. How We Use Your Data

To process and fulfil your order.
To send you order confirmation and shipping/tracking emails.
To forward your shipping address to our fulfilment partner (CJ Dropshipping) solely to dispatch your order.
To process payments via Stripe.
To measure website traffic and ad performance (with your consent).

We do not sell your personal data. We do not use your data for any purpose other than what is listed above.

4. Third Parties We Share Data With

CJ Dropshipping — receives your name, address and phone number to fulfil and ship your order.
Stripe — processes your payment. Subject to Stripe's own privacy policy.
Google — receives anonymised analytics and ad performance data if you consent to cookies.
TikTok — receives anonymised ad event data if you consent to cookies.

All third parties are contractually required to handle your data securely and only for the stated purpose.

5. Cookies

We use the following cookies:

ps_sid — session cookie for your shopping cart. Expires when you close your browser.
ps_country / ps_currency — remembers your shipping country and currency preference. Expires after 30 days.
ps_consent — remembers your cookie consent choice. Expires after 365 days.
Google Analytics / Ads cookies — only set if you click "Accept all" on the cookie banner.
TikTok Pixel cookies — only set if you click "Accept all" on the cookie banner.

You can withdraw your consent at any time by clearing your cookies or contacting us.

6. Data Retention

Order data (name, email, address, order details) is retained for up to 3 years for accounting and legal compliance purposes. You may request deletion at any time — see Section 7.

7. Your Rights (EEA / GDPR)

If you are located in the European Economic Area, you have the following rights:

Right of access — you can request a copy of the personal data we hold about you.
Right to rectification — you can ask us to correct inaccurate data.
Right to erasure — you can ask us to delete your personal data, subject to legal obligations.
Right to restrict processing — you can ask us to limit how we use your data.
Right to data portability — you can request your data in a portable format.
Right to object — you can object to certain uses of your data.

To exercise any of these rights, email us at [email protected]. We will respond within 30 days.

8. Security

We use HTTPS encryption on all pages. Payment processing is handled entirely by Stripe and is PCI-DSS compliant. We do not store payment card data.

9. Changes to This Policy

We may update this policy from time to time. The date at the top of this page will always reflect the most recent version. Continued use of the site after changes constitutes acceptance of the updated policy.

10. Contact

For any privacy-related questions or requests, contact us at [email protected].